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Right of withdrawal

Right of withdrawal and consequences

3. Right of withdrawal and consequences

Consumers have a right of withdrawal for distance contracts in accordance with Section 355 of the German Civil Code (BGB). As a consumer, you therefore have the right to revoke your contract declaration in accordance with the following cancellation policy. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not a carrier took possession of the last goods.

To exercise your right of withdrawal, you must contact us (CHOCOLATS-DE-LUXE.DE GMBH, Rehagen 52 in 30165 Hanover - Germany / Fon: +49 (0) 511–78094370 / Fax: +49 (0) 511–78094379 / E -Mail: info@chocolats-de-luxe.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.

You have to return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Failure / premature expiry of the right of withdrawal

According to Section 312 g (2) No. 1 BGB, the right of revocation does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs are.

The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded, according to Section 312 g (2) No. 2 BGB.

The right of withdrawal expires prematurely in accordance with Section 312 g (2) No. 3 BGB for contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

End of revocation


Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- To chocolats-de-luxe.de GmbH, Rehagen 52, 30165 Hanover, fax number: 0511-78094379,
Email address: info@chocolats-de-luxe.de:
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following
Were (*)/
the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)

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